Our Health Commitment

We take reasonable steps to assess a bird’s general condition and readiness before travel. Available health information and relevant preparation requirements can also be reviewed with the customer before departure.

Documentation can vary depending on the bird, destination, transport arrangements, and applicable requirements. Our team can explain which documents are available or required for your specific journey.

If you have concerns about your bird’s health or behaviour after arrival, contact our team and seek advice from a qualified avian veterinarian. Professional veterinary care should always be used for diagnosis, treatment, or urgent health concerns.

Any specific guarantee period depends on the written health guarantee provided with your purchase. Please review your individual purchase documentation for the applicable coverage period and conditions.

International deliveries can involve different import, veterinary, quarantine, and documentation requirements. Any applicable guarantee terms should therefore be reviewed together with the requirements for the destination country.

Coverage depends on the specific written terms supplied with your purchase. Factors such as veterinary documentation, notification requirements, timing, and applicable exclusions may affect eligibility.

Yes. Our team remains available for general questions and customer support after arrival. For medical concerns, we recommend contacting a qualified avian veterinarian promptly.

The specific terms applicable to your purchase should be provided with your order documentation. If you have questions about a particular condition or requirement, please contact our team before completing your reservation.